Refund Policy
This policy covers refunds, cancellations and order reversals for products bought through HR90. Investments are not product orders and are governed by the lock period and maturity rules of the applicable plan instead.
1. What This Policy Covers
This policy applies to product purchases made through the HR90 platform - Tea, Cosmetic Skin Products, Premium Fragrance Sprays and any other products introduced through the platform - together with any product-specific conditions shown at the time of purchase.
2. Investments Are Not Product Orders
An investment is not refundable as though it were a product order. Once an investment is active, the principal is subject to the lock period, maturity rules and withdrawal conditions of the applicable plan and final investment agreement. Read those documents before investing.
3. Crypto-Related Activity
Crypto-related activity is a separate category with its own terms, eligibility rules and risk disclosures. Market movements are not a ground for refund, and amounts committed to a crypto-related activity may not be recoverable.
4. Eligibility for Refund
A refund may be considered where a product order is cancelled before dispatch under the applicable conditions, where an order cannot be fulfilled, or where the delivered product does not match the confirmed order. Each request is assessed against the product-specific conditions that applied at purchase.
5. Refund Periods & Processing Times
The approved refund period, the window in which a request must be raised and the processing time for an approved refund are not yet published. They will be stated here, and at the point of purchase, once confirmed. Until then, no refund window is promised on this website.
6. Non-Refundable Items
Certain items and charges may be non-refundable, including opened or used personal care products where health and hygiene rules apply, third-party payment gateway charges, and statutory charges that cannot be reversed. The exclusions applicable to a product are shown with that product.
7. How to Request a Refund
Raise a request through your account or contact HR90 support with the order number, the payment reference and the reason for the request. Supporting information such as photographs may be requested before a decision is made.
8. Refund Method
Approved refunds are issued to the original payment method used for the transaction unless another method is agreed, and are subject to the processing timelines of the payment provider.
9. Partial Refunds
Where only part of an order is eligible, only that part is refunded. Delivery charges and other non-refundable elements are excluded from the refunded amount.
10. Failed Transactions
Where a payment fails or is not completed due to a technical or payment-gateway issue, the amount is returned to the original payment method through the standard gateway process. A failed payment does not create an active investment or a confirmed order.
11. Reversed Transactions & Referral Rewards
Where a transaction is cancelled, reversed or found to be invalid, any referral reward generated by it may be refused or reversed in accordance with the referral rules.
12. Fees & Taxes on Refunds
Applicable fees, gateway charges and statutory deductions may affect the net amount refunded. Any such deduction is disclosed with the refund decision.
13. Policy Changes
This policy may be updated. The version published on this page is the version that applies to a request raised after it is published.
14. Contact Us
Refund questions can be sent to info@hr90.in or raised on +91 73593 12938.
Have questions about refunds? Ask before you buy rather than after. The applicable conditions are shown with each product at the point of purchase.
Stated Up Front
Product conditions and applicable charges are shown before you pay, not after.
Original Method
Approved refunds go back to the payment method the money came from.
Dedicated Support
One channel for order, payment and refund questions.
No Invented Timelines
Refund windows are published only once they are confirmed.
Still have questions?
Our support team is here to help you with any queries.